Frequently Asked Questions
Everything you need to know about your Lugz experience.
What is the standard shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-7 business days depending on your location within the continental United States.
How can I return or exchange my footwear?
We offer a 30-day return policy for unworn items in their original packaging. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
Do Lugz boots come with a warranty?
Yes, our products are guaranteed against manufacturer defects for up to 90 days from the date of purchase. This does not cover normal wear and tear or improper care.
How do I determine the correct size to order?
Lugz generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements for both men's and women's styles.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress.